Shipping Policy
Thank you for shopping at Vihana Creation We are committed to delivering your order accurately, in good condition, and on time. Please read the following shipping policy to understand how your order will be processed and shipped.
1. Processing Time:
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your payment confirmation. You will receive a notification once your order has been processed.
2. Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout based on the shipping method and your location.
We offer the following shipping methods:
Standard Shipping: Estimated delivery within 5-7 business days.
Express Shipping: Estimated delivery within 2-3 business days.
3. Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package using the provided tracking number on our website or directly on the carrier’s website.
4. Shipping Restrictions:
We currently ship to addresses within the United States and select international destinations. Please contact us if you have questions about shipping to your location.
5. Shipping Delays:
In rare cases, delivery may be delayed due to unforeseen circumstances beyond our control, such as weather disruptions, carrier delays, or customs clearance processes for international orders. We will do our best to inform you of any delays and work with the shipping carrier to resolve any issues promptly.
6. Shipping Insurance:
All orders are shipped with shipping insurance to protect against lost, stolen, or damaged packages. Please contact us immediately if your package arrives damaged or if there are any issues with delivery.
7. Order Changes & Cancellations:
If you need to make changes to your order or cancel it, please contact us immediately. We will do our best to accommodate your request, but please note that orders that have already been shipped cannot be changed or cancelled.
8. Shipping Promotions:
From time to time, we may offer free shipping promotions. These promotions may be subject to specific terms and conditions, such as minimum order requirements or geographical restrictions. Please refer to the promotion details for more information.
9. Contact Us:
If you have any questions about our shipping policy, please contact us at [[email protected]]. Our customer service team will be happy to assist you.