Shipping

1. Packaging

We pack your items in an opaque high strength un-tearable poly bag. We are charging for shipping. It may vary based on the total value of purchase and shipping distance.

Invoice needs to be sent along with the package due to various states/courier regulations. Generic name of the products will be mentioned in the invoice.

2. 3-days local and 7-days pan-India Delivery Guarantee!

We offer a local (within Tamil Nadu) ‘3-5 Business Days Delivery’ and pan-India ‘7-9 Business Days Delivery’ guarantee on most products bought on the site. The products ordered will be at your doorstep within 7 business days (Monday to Saturday), after your payment has been cleared. For orders which are placed using Credit Card/Net Banking Payment Option and are under verification, the guarantee is applicable post the payment has been verified.

What is not covered in the Guarantee:

  • Delivery delays due to customer unavailability or discrepancies in billing address or failures in providing contact number for delivery. (If the courier has come to the shipping address within seven business days and not been able to get delivered. The courier may or may not contact you before coming – that is something we have no control over)
  • Delivery to certain areas e.g., North Eastern states, J&K, remote areas in Hills etc. may have a longer delivery period due to lack of accessibility, poor weather conditions, security reasons etc.
  • This guarantee is not valid for special promotional offers (e.g., Anniversary celebrations, etc.).
  • In case of cities dealing with law and order situations, lockdown situation, delivery of courier might get temporarily affected.
  • This guarantee is not applicable for products on backordered status.
  • Note: Currently, we do NOT deliver outside the territory of the Republic of India.

3. Shipping charges

At Vihaanacreations.com, we are pleased to offer free shipping on all prepaid orders to enhance your shopping experience. We may charge a nominal fee for COD orders, which will be shown at the time of checkout.

The total shipping charge for your order will be displayed once you proceed to checkout.

It is our endeavor to ship all items in your order together; however, this may not always be possible due to product characteristics or availability. Also, there may be restrictions on accepting orders for certain pin codes as they cannot be shipped to those destinations. In such scenarios, the order will not be accepted online and a message will be displayed requesting to provide an alternate pin code.

Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.

All the orders will be shipped on the same day if placed before 2 PM. No shipping will be done on Sunday due to unavailability of courier partners. All the orders received on Sunday will be sent on the next business day, mostly on Monday.

4. Tracking

We shall be sending the tracking URL of the courier so that you can track the delivery yourself also.

We have a tie-up with leading courier service providers in India:

  • FedEx
  • Bluedart
  • DTDC
  • Ecomm
  • India Post
  • FirstFlight